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Business Overview
John Holland has been active for over 20 years delivering service and support solutions to government and commercial clients in Australia and the adjacent region.
Growing demand for integration of 'through-life' operation and maintenance services into the delivery of civil and industrial fixed infrastructure led John Holland to create a dedicated Services business to develop and deliver comprehensive technical and operational support solutions tailored to the unique requirements of individual customers and projects.
John Holland's Services business now offers an expanding range of technology support products and services. These are offered as either 'stand alone' services or as options within a variety of fully managed, integrated service packages.
Our ability to deliver is supported by the financial strength, market reach, and wide ranging design, engineering and specialist technical expertise of our parent group and the specialist businesses within it.
Project management skills and experience and a broad base of business relationships, built up over several decades with many major, medium and small enterprises, enhance John Holland's ability to efficiently deliver value for money outcomes within realistic schedules.
We pride ourselves on bringing a fresh and innovative approach to finding the right service solution for each new requirement.
Our Capabilities
John Holland"s Services business serving the market through distinct streams of business:
John Holland Integrated Managed Services
John Holland Integrated Managed Services provides tailored packages of managed services and specialist technical support to public and private sector clients. These are most commonly applied in complex 'Service-led' projects and through life support programs involving physical integration of multiple inputs and specialist subcontractors.
Service packages may include the provision of capital assets and specific equipment items, where procurement of these is bundled as either: - An "output specified" requirement for a particular type of operational result, requiring both supply and in-service sustainment of given types of equipment or system
- A "Fleet Management" requirement which may incorporate provision for progressive asset inventory upgrade, obsolescence management and inventory replacement.
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Operating staff may be employed by either the customer direct or by John Holland. A combined workforce approach may also be adopted.
Integrated Managed Services currently are provided within the following broad categories:
- Comprehensive repair and maintenance of plant, equipment and structures (single and multiple sites)
- Planning and management of multi-phase minor capital works programs
- Transport infrastructure operation and management
- Project management and physical integration of radio communications capability modules
- Through-life support of sophisticated electronic and mechanical equipment systems and major components
- System/equipment certification and obsolescence management
- Fleet management
- Integrated Logistic Support and inventory management
Client-side management and consultancy services, such as:
- requirements analysis and specification development;
- tender management and evaluation of responses
- project management services
- procurement options analysis
- training program development
John Holland continues to develop the range of capability options available to customers either as discrete service modules, or integrated into a comprehensive range of services within a single managed package.
John Holland Aviation Services
John Holland Aviation Services (JHAS) is Australia’s largest independent aircraft maintenance, repair and overhaul facility. JHAS combines John Holland's experience in contracting with the professional expertise of some of Australia’s most experienced aviation engineers and technicians. Core capabilities are based upon delivery of Aircraft Services and Specialist Technologies maintenance, repair and support, including:
- Aircraft Services
- Heavy Maintenance
- Line Maintenance
- Electrical, Instrumentation and Avionics Support
- Hydraulic and Pneumatic Overhaul, Modification, Testing and Certification
- Aircraft Interior Cleaning, Reconfiguration and Repairs
- Specialist high tech maintenance
- Calibration Services
- Composite Structures Services
- Aircraft and component painting
- Aircraft structural repairs and modifications
- Aircraft wheels and brakes Service
- Ground Support Systems
- Non Destructive testing
Many of our technical capabilities can be applied to supporting technology applications in wider fields, including the marine and land transport sectors.
Click here for further information on John Holland Aviation Services.
Our Approach to Service Delivery
Our approach to contracting is to work to develop stable, long-term relationships with customers, partner companies and supporting contractors. We are familiar with and can work within a number of contracting methods, including:
- Alliance Partnership
- Head Contractor
- Managing Contractor
- PPP (Public-Private Partnership) or PFI (Private Finance Initiative)
Our business aims to achieve a seamless integration of activities with both our clients and our business partners and contractors to ensure focused, on-time delivery of best-value outcomes in cost and quality. Close working relationships at all levels support our key goal of contributing to the overall success of our customers’ business, by:
- Ensuring that our service delivery management model
- Tailoring to support the customer’s corporate objectives and specific output needs
- Contributing to overall success of the customer’s business
- Flexibly supporting change in the customer’s business circumstances
- Adapting to the challenges and opportunities presented by new technologies, business systems and changes in the commercial environment. We are also well positioned to help our clients manage business risks through compliance management, business continuity management, safety and industrial relations management and through our range of financing options.
Providing Direct Support for Operations Management
John Holland takes pride in taking direct responsibility for performance of specific operational functions and tasks. We are also capable of providing full time on and off site asset and activity managers, as well as researching capability upgrades, supporting performance and productivity management and providing 24 hour, 7 day a week help desk facilities.
We are also able to support small and medium sized businesses through;
- Inclusion within John Holland quality management, safety management and relevant accreditation systems and processes
- Providing the single point of contact for all contract interfaces with our customers
- Allowing our clients to focus on application of their core skills
- Encouraging development of expanded and improved capabilities within a stable contracting environment
- Ensuring involvement in all relevant project planning and management activities to ensure best application of time and resources
- Assisting with meeting temporary peaks in administrative workload, training requirements and client reporting requirements.
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